Bai-Win Antiques – Payment & Refund Policy
We want every customer to buy with confidence and clarity.
Payments
- We accept bank transfers, credit cards, approved online platforms, and cash in NTD for in-store purchases.
- All prices are in NTD. International buyers are responsible for currency conversion and bank fees.
- A 30% deposit may be required to hold an item. Deposits are non-refundable unless agreed otherwise.
- Final balance is due within 14 days of invoice.
Shipping
- We ship within Taiwan and worldwide using insured professional carriers.
- Shipping costs, customs duties, and import taxes are the buyer’s responsibility.
- Once an item is paid in full and handed to the carrier, ownership transfers to you.
Refunds & Returns
- Antiques naturally show signs of age — these are part of their history and not considered defects.
- If an item is proven by recognized experts to have been materially misrepresented, you may return it within 14 days of delivery for a full refund (excluding shipping/customs costs).
- We cannot offer refunds for change of mind.
- If an item is damaged in shipping, please contact us within 48 hours with photos so we can process an insurance claim.
- Approved refunds are issued via your original payment method within 14 business days.
Special Cases
- Consignment and auction sales are final unless stated otherwise.
Bai-Win Antiques – Shipping & Handling Policy
We take great care in packing and shipping your antiques so they arrive safely wherever you are.
Handling
- Every piece is packed to professional standards for fine art and antiques.
- We use materials and methods that protect fragile and valuable items.
Shipping
- Taiwan: We ship with trusted local carriers.
- Worldwide: We ship internationally with insured professional carriers.
- Buyers are responsible for shipping fees, insurance, customs duties, and any import restrictions.
- We provide necessary export documents but cannot guarantee clearance in every country.
Ownership & Risk
- Ownership transfers to you once the item is fully paid.
- Risk of loss or damage transfers when the item is handed to the shipping carrier.
Delivery Times
- We will provide estimated delivery times, but please note these are not guaranteed.
- Delays caused by customs, carriers, or unforeseen events are outside our control.
If Something Goes Wrong
- If an item arrives damaged, please notify us within 48 hours with photos.
- We will file a claim with the shipping insurer on your behalf.
- Refunds or compensation are issued only once confirmed by the insurer.
Bai-Win Antiques – Customer Service Commitment
At Bai-Win Antiques, we value trust, transparency, and long-term relationships with our clients. Our goal is to make your buying experience valued, fair, and respectful.
What You Can Expect from Us:
- Honest Descriptions – Every piece is described accurately, with details on material, history, and condition. If something is uncertain, we will say so.
- Respectful Communication – We respond to all inquiries within a few business days and always treat customers with courtesy.
- Bilingual Service – Assistance is available in both English and Chinese.
- Problem Resolution – If you have a concern, we’ll acknowledge it within 3 days and work toward a resolution within 14 days. If needed, we follow Taiwan’s consumer mediation procedures.
- Privacy Protection – Your personal information is kept confidential and used only for your transaction and shipping needs.
- Professional Staff – Our team is trained in both customer service and antique expertise, so you can feel confident in your purchase.
We want you to feel supported at every step — from inquiry to delivery — and to know that we stand behind the integrity of our collection and our service.